Shipping policy

Free shipping over CAD 600 for orders outside of North America (Europe, Asia, Australia, New Zealand).

 

Route Package Protection

We highly recommend choosing Route Package Protection at the check-out as it provides insurance to your order in case of damage/lost. If you choose local pick-up, please opt out the protection by unchecking the box at the lower right corner.

We use Canada Post trackable post service / UPS (sometimes if the destination is Eastern Canada) for our shipping:

British Columbia:

Standard: $12 or free for purchase over $120 (before tax).

We don't have express shipping option within British Columbia, as it is usually pretty fast to ship within the province.

Other provinces in Canada

Standard: $18;  free for purchase over $180 (before tax).

Express: $18 for purchase over $180; $36 for purchase below $180.

United States:

Standard (4-8 business days): CAD 25; free for purchase over CAD 300 (before tax). 

Express (3-4 business days): CAD 25 for purchase over $300; CAD 50 for purchase below $300. 

For other regions in the world:

shipping fees are varied and please check at the check-out.

Free shipping over CAD 600 for orders outside of North America (Europe, Asia, Australia, New Zealand).

PLEASE NOTE: the shipping time outside of North America can take at least 3 weeks. Please take it into consideration before placing your order. We are not responsible for the delay caused by shipping courier.

All duties resulted in oversea shipping are the responsibility of the buyer. 

 

FOR SMALL PARCELS:

If your purchased item is small and you feel that the flat-rate shipping fee is too high, please send us an e-mail request (after the purchase) and we will show you the actual shipping cost. If it's below what you paid, we will be happy to refund the extra cost.

 

LOCAL DELIVERY:

We offer local delivery within 4 km of our store for $5 for purchase under $100 (before tax); free delivery within 4 km of our store over purchase of $100 (before tax). If you choose local delivery, please opt out the protection by unchecking the box at the lower right corner.