Exchange/ Store Credit
We offer exchange or store credit within 7 days since the product is received. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.
To be eligible for an exchange or store credit, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
All sale items are final sale and not eligible for exchange/store credit. We do not offer price adjustments for items that go on sale after the purchase.
Several types of goods are exempt from being returned returned, such as gift cards, food, personal care, plants, books and magazines cannot be returned or exchanged. We also do not accept products that are intimate or sanitary goods.
To complete your request, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 321 West Cordova Street Vancouver British Columbia CA V6B 1E5.
To exchange your product, you should mail your product to: 321 West Cordova Street Vancouver British Columbia CA V6B 1E5
You will be responsible for paying for your own shipping costs for returning your item. If your order enjoyed free shipping, the cost of the shipping fee we paid will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.