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How To Find the Right Words

How To Find the Right Words

$17.00 USD
$17.00 USD
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Twenty case studies explaining how to gently deliver a range of life’s most awkward messages while causing minimal harm.


Life constantly requires us to give other people some hugely awkward messages: that we don’t love them anymore; that we do love them (though we’re not meant to); that they smell a bit; that they’re fired; that we’re furious with them (though we adore them) or that their music is too loud...


Often, out of embarrassment, we just stay quiet. Occasionally we explode. And typically, we stumble about, looking for the right words – dreading that we didn’t find them and thereby causing more hurt than we should.


This is a book to help us locate the best possible words to get across a range of life’s most difficult messages. With twenty case studies drawn from relationships, friendships, work, our families, and social situations, we are gently shown what we might – in an ideal world – find ourselves saying to make our intentions known while causing minimal harm. We are guided, among other topics, to how best to end a relationship, how to make it up with a child, and how gently to let down a friend who wants more.


We laugh, we recognize our troubles – and we’re introduced to a range of deeply empathetic ways to navigate some of our most acute social dilemmas.


  • GIFT: beautifully packaged in premium gift format.
  • A PRACTICAL GUIDE: helpful advice on navigating a range of awkward social situations, from the everyday to the unforeseen.
  • PLAYFUL ILLUSTRATIONS: a fun, entertaining read.
  • ENGAGING: case studies help demonstrate effective communication in family, work, and relationships.
  • SOCIAL-EMOTIONAL INTELLIGENCE: crucial tools for navigating social situations with ease.

 

Shipping & Delivery

We ship our products from Vancouver, Canada and we use Canada Post trackable post service / UPS (depending on the destination).

British Columbia:

Standard: $12 or free for purchase over $120 (before tax).

We don't have express shipping option within British Columbia, as it is usually pretty fast to ship within the province.

Other provinces in Canada

Standard: $18;  free for purchase over $180 (before tax).

Express: $18 for purchase over $180; $36 for purchase below $180.

United States:

Standard (4-8 business days): CAD 25; free for purchase over CAD 300 (before tax). 

Express (3-4 business days): CAD 25 for purchase over $300; CAD 50 for purchase below $300. 

For other regions in the world, shipping fees are varied and please check at the check-out.

All duties resulted in oversea shipping are the responsibility of the buyer. 

The prices on our website are in CAD in default. You can change the currency setting on the bottom of our website.

 

FOR SMALL PARCELS:

If your purchased item is small and you feel that the flat-rate shipping fee is too high, please send us an e-mail request (after the purchase) and we will show you the actual shipping cost. If it's below what you paid, we will be happy to refund the extra cost.

 

LOCAL DELIVERY:

We offer local delivery within 4 km of our store for $5 for purchase under $100 (before tax); free delivery within 4 km of our store over purchase of $100 (before tax)

Exchange/Return

Exchange/ Store Credit
We offer exchange or store credit within 7 days since the product is received. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange or store credit, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

All sale items are final sale and not eligible for exchange/store credit. We do not offer price adjustments for items that go on sale after the purchase.

Several types of goods are exempt from being returned returned, such as gift cards, food, personal care, plants, books and magazines cannot be returned or exchanged. We also do not accept products that are intimate or sanitary goods.

To complete your request, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@outnaboutboutique.com and send your item to: 321 West Cordova Street Vancouver British Columbia CA V6B 1E5.

Shipping
To exchange your product, you should mail your product to: 321 West Cordova Street Vancouver British Columbia CA V6B 1E5

You will be responsible for paying for your own shipping costs for returning your item. If your order enjoyed free shipping, the cost of the shipping fee we paid will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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